Returns + Exchanges
Returns and Exchanges
Custom orders are specifically made just for you, and can NOT be returned or exchanged.
Non-custom order purchases
Any pre-order merchandise, and ready to ship merchandise are only exchangeable for store credit. Please contact us within 7 days of delivery. Item must be in original brand new condition, and store credit will be only be issued once the merchandise has arrived and inspected.
Shipping back the item
Please ship the item in original condition, with any Maison Murasaki box or dust bag, in a secure, well packaged box, within 7 days of contacting us. If we do not receive the item within 20 days of your initial contact, you will be automatically forfeiting the right to exchange.
If you receive a damaged item
Please email us immediately, preferably with photos to speed up the process of resolving the issue. If Maison Murasaki is at fault, we will send you a return shipping label for you to ship back the item to us, and ship you a replacement product as soon as possible.